What is Service?
I ran across this article on CFO.com: “The True Meaning of Service”. Something really stood out to me. In the article, Timothy Chou asserts Amazon is not in the business of sales, but in service. As someone who has had poor service interactions with Amazon, and read of the many people who have had bad to horrible experiences with Amazon’s “service department”, I was taken aback.
But what really struck me was the reasoning and evidence offered.